Shipping Policy
Order Processing
All orders are processed within 1–3 business days** (Monday through Friday, excluding weekends and holidays).
We do not ship on weekends or holidays. Once your order has been packed and shipped, you will receive a shipping confirmation email containing a tracking number.
Shipping Regions and Rates
United States
Shipping Cost: Free
- Estimated Delivery Time: 4–8 business days after shipment.
Canada
Shipping Cost: Free
- Estimated Delivery Time: 5–10 business days after shipment.
Orders shipped to Canada may be subject to customs duties, taxes, or brokerage fees; these costs are the responsibility of the recipient.
Order Tracking
Once the package has shipped, a tracking link will be sent to your registered email address. Please note that it may take up to 24 hours for tracking information to update in the carrier’s system.
Address Changes
Address changes can only be made before the order has shipped. If you need to change your shipping address, please contact our customer service team via email immediately. Once the package has been handed over to the carrier, we are unable to change the delivery address.
Shipping Issues and Lost Packages
- If tracking shows “Delivered” but you have not received the package: Please check with neighbors, the building front desk, your mailbox, or the local post office. Please contact us for verification within 7 business days of the “Delivered” status.
- Lost or Missing Packages: Once confirmed, we will file a claim with the carrier. Claim processing typically takes 7–14 business days. We will not issue a replacement or refund until the carrier has completed their investigation.